EPPC Vienna 2025
Conference Sessions
Maker
Microsoft’s Digital Contact Center: Behind the Scenes
Dynamics
Level Level 200
SPEAKERS
Tricia Sinclair, MVP
Avanade United Kingdom
ABOUT THE SESSION
Join me in this exciting session where we’ll embark on a journey to set up a fully operational omnichannel configuration in less than an hour. We’re talking about bringing chat and voice channels together, spiced up with skills-based routing and the incredible Customer Service CoPilot. And guess what? You won’t just watch – you’ll get to test it out too!
Omnichannel isn’t just a buzzword; it’s the secret sauce that can transform your contact center with minimal effort. Join me for a laid-back yet enlightening session, where we’ll unravel the mystery behind omnichannel and explore its incredible potential. Get ready to turn your contact center into a customer experience wonderland.
Benefits of Attending this Session:
- A rapid, real-time setup of a fully operational omnichannel configuration.
- The seamless integration of chat and voice channels, creating a unified and friendly customer experience.
- Hands-on participation, allowing you to test and witness the magic of the configured omnichannel setup.
MEET THE SPEAKERS
Tricia Sinclair, MVP
Avanade United Kingdom
