Microsoft 365 teams are responsible for creating intuitive solutions for employees to be more productive and collaborate more effectively. Many organizations forget to include employees in the development process, introducing the risk of creating a solution that does not meet the real need.

In this session, we will discuss how to develop a user research plan, conduct 4 different user research methods, and communicate the results across your organization. Learn how user research can help you achieve your business goals and identify 85% of the usability problems early in your development process.

Create a human-centered process in your organization to yield the best results.