EPPC Vienna 2025
Conference Sessions
Maker
Azure Communication Services and OmniChannel Voice
Dynamics
Level Level 200
SPEAKERS
Tricia Sinclair, MVP
Avanade United Kingdom
ABOUT THE SESSION
Ever wondered about Azure Communication Services and its secrets? Curious about Native Omnichannel Voice and whether it’s the real deal? Join us for a fun and enlightening session where we break it all down in plain language.
Here’s what to expect:
In this session we will provide:
– An overview of Azure Communication Services
– Lessons Learned through previous implementations of Omnichannel Native Voice using Azure Communication Services
– What are the current capabilities and limitations
– A demonstration of omnichannel voice
– Considerations to be aware of when planning to implement native voice
Benefits of Attending this Session:
- Lessons Learned through previous implementations of Omnichannel Native Voice using Azure Communication Services
- What are the current capabilities and limitations
- A demonstration of omnichannel voice
- Considerations to be aware of when planning to implement native voice
MEET THE SPEAKERS
Tricia Sinclair, MVP
Avanade United Kingdom
