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Dynamics Info

Azure Communication Services and OmniChannel Voice

Maker Info
Level 200 Info

SPEAKERS

Tricia Sinclair

MVP
Avanade

ABOUT THE SESSION

Ever wondered about Azure Communication Services and its secrets? Curious about Native Omnichannel Voice and whether it’s the real deal? Join us for a fun and enlightening session where we break it all down in plain language.
Here’s what to expect:
In this session we will provide:
– An overview of Azure Communication Services
– Lessons Learned through previous implementations of Omnichannel Native Voice using Azure Communication Services
– What are the current capabilities and limitations
– A demonstration of omnichannel voice
– Considerations to be aware of when planning to implement native voice
Benefits of Attending this Session:
  1. Lessons Learned through previous implementations of Omnichannel Native Voice using Azure Communication Services
  2. What are the current capabilities and limitations
  3. A demonstration of omnichannel voice
  4. Considerations to be aware of when planning to implement native voice

MEET THE SPEAKERS

Tricia Sinclair

Tricia Sinclair

MVP

Avanade

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